In 1995, New Holland implemented the Service Excellence program to set the standard for consistently positive customer experiences by reinforcing the value of specific business practices across New Holland dealerships. The requirements for Service Excellence are reviewed and recalibrated every year to align best business practices observed in the marketplace with the challenges dealers face when delivering exceptional product support. In order to qualify for this award, a dealership must place an emphasis on it’s Service Department including, but not limited to, the service it provides, warranty administration, training technicians, recruitment programs, special service tools and a marketing strategy.
We are proud to hold this award year after year as we strive to continue taking care of our customers after the sale. This is why we place such a strong emphasis on technician training and development. We believe that by keeping our staff trained on equipment year after year, we will be able to diagnose equipment more efficiently, repair it correctly and have it back to you for you to use. We want to be your most valuable resource for your equipment needs and by making our service department a priority, it will be an asset to you for years to come after the sale.