Parts Sales Representative

Reports To: Parts Manager

Subordinates: None

Rose Farm Supply needs to add experienced Parts Sales Experts to our team!  As a Parts Sales Representative, you will be at the forefront of enhancing the lives of the hard-working people we serve by providing access to a complete line of leading support services.

We are always looking to continually raise the standard in customer partnerships, so as a Parts Sales Representative, you will be responsible for assisting customers in the determination of parts requirements, selling parts and providing order processing services. This job role is made up of the following areas:

• Customer Parts Sales
• Customer Part Ordering Processing
• Telephone Selling
• In-Store Sales and Merchandising
• Job Position Control

Also, you will be expected to uphold the following:

• Operated within all parts policies and procedures of the company
• Maintains high personal morale
• Maintains excellent customer relations
• Attains short and long term objectives
• Operates safely and follows all safety guidelines

Duties:

Customer Parts Sales

• Knowledgeable on the parts systems for all manufacturers represented by the dealership
• Knowledgeable on all features and benefits of all parts commodities sold
• Knowledgeable about selling and on successful selling techniques
• Able to deal with customer objections in a professional manner
• Knowledgeable of the competitive environment in which the dealer operates
• Assures that all objectives are achievable and quantitatively measurable

Customer Parts Order Processing

• Knowledgeable on all computer systems used within the parts department
• Knowledgeable on all parts libraries available and their uses and processes
• Able to find and maintain all customer records
• Able to determine pricing for all parts according to company policies
• Able to locate all parts required to satisfy customer needs

Telephone Selling

• Knowledgeable in all selling techniques on “teleselling”
• Able to perform sales using the telephone in a professional manner
• Familiarity with the telephone in selling and transmitting a positive manner on the phone
• Disciplined in phone follow up to determine customer satisfaction on orders placed and processed by the parts department

In-Store Sales and Merchandising

• Maintains a clean and “friendly” looking in-store display and merchandise sales area
• Able to present merchandise to customers with professional setting techniques
• Possesses strong knowledge on features and benefits of all merchandise
• Operates as a facilitator for customers in finding what they are looking for
• Monitors customer traffic patterns through “parts sales islands” in the store to maximize the effectiveness of the in-store layout

Job Position Control Issues

• Continually monitors customer activities to achieve maximum customer satisfaction and loyalty
• Maintains information current on machine products, parts products, and systems
• Conducts daily tracking of outstanding customer parts orders and shipments

Standards of Performance

• Can operate all products and models of equipment represented by the dealership
• Has good understanding of all machine systems
• Can use all company parts computer systems
• Can use all parts reference materials
• Can measure wear patterns in undercarriage
• Can assist with “problem determinations” to diagnose additional problems
• Can instruct at parts product training meetings
• Completes all paperwork required for jobs
• Maintains a clean workplace
• Maintains and cares for all tools/equipment
• Works safely and uses safe techniques
• Maintains a professional and courteous business manner
• Performs as directed by the parts management

Qualifications

The individual in this position should be personable, a problem solver, ethical, intelligent and have a sales aptitude. This individual needs to be able to adapt to all of the forces around them – customers, suppliers, department employees, co-workers and manufacturers employees.

Education/Training/Experience

A bachelor’s degree, technical degree, or equivalent experience in sales in a retail environment.

General Skill Requisites

• Strong selling skills
• Good communication skills
• Excellent customer relations skills
• Good computer and systems knowledge

Specific Skill Requisites

• A good working knowledge of sales techniques and methodologies
• Solid equipment and parts knowledge
• Sales training in related fields
• Product knowledge including features and benefits knowledge on all commodities sold
• A solid understanding of pricing principles and discounting effects

Benefits

Rose Farm Supply provides our employees with the opportunity for the following benefits:

• Competitive Wages
• Eligible for Performance-Based Incentives
• Ongoing Professional Training and Certification Opportunities
• Insurance (Health, Dental, Vision)
• Company Paid Time Off

About our Company & Culture

As our business grows and changes occur, the one thing that we do not want to change is what our company stands for and how we found success in the first place. These values encompass our business and the relationships we have with our employees, partners, and customers. Together, these values create “A Service-Hearted Personality”.

• Never Fear Doing the Right Thing: You will never be put in a situation where you have to compromise on doing the right thing towards a customer or co-worker.
• When in Doubt, Communicate: Don’t keep to yourself. When others are aware of a situation, everyone is on the same page and we can move forward together.
• Operate to Achieve High-Quality: We want to be the best at what we do, and we can get you there as long as you bring us the effort every day.
• Actively Search for Solutions to Problems: We look to understand why something happened in the first place that caused a problem, so that we can help others in the future to not repeat those same issues.
• Always be Learning & Teaching: We want to share our knowledge and experience with our customers and co-workers, so that together we can grow and accomplish more.
• Simplify the Process if We Can: Work smarter, not harder. We are trying to provide the best customer experience possible, so if you have ideas, we will listen.
• Make an Impact Everyday: This is an attitude we are seeking from every employee in our company. It’s a decision you make day-in, day-out, that you are going to accomplish amazing amounts of important work, bring an energy that brings others up and produce great results.

 

Rose Farm Supply reserves the right to adjust compensation based on factors including but not limited to scope of the position, qualifications and experience of candidates, and other business and operational conditions.