Parts Sales Technician

Reports To: Parts Manager

Subordinates: None

Rose Farm Supply needs to add experienced Parts Sales Experts to our team!  As a Parts Sales Technician, you will be at the forefront of enhancing the lives of the hard-working people we serve by providing access to a complete line of leading support services.

We are always looking to continually raise the standard in customer partnerships, so as a Parts Sales Technician, you will be responsible for assisting mechanics in determining parts requirements, ensuring all parts issues are handled expeditiously and providing order processing services. This job role is made up of the following areas:

• Service Department Parts Sales
• Service Department Parts Order Processing
• Warehousing functions – picking, packing, and shipping
• Delivery and pickup of parts to service technicians

Also, you will be expected to uphold the following:

• Operated within all parts policies and procedures of the company
• Maintains high personal morale
• Maintains excellent customer relations
• Attains short and long term objectives
• Operates safely and follows all safety guidelines

Duties:

Service Department Parts Sales

• Knowledgeable on the parts systems for all manufacturers represented by the dealership
• Knowledgeable on all features and benefits of all parts commodities sold
• Knowledgeable about selling and on successful selling techniques
• Able to deal with technicians in a professional manner
• Knowledgeable of the stressful environment in which technicians operate
• Assures that all objectives are achievable and quantitatively measurable

Work Order Parts Order Processing

• Knowledgeable on all computer systems used within the parts department
• Knowledgeable on all parts libraries available and their uses and processes
• Able to find and maintain all service work order parts records through the system
• Able to determine pricing for all parts according to company policies
• Able to locate all parts required to satisfy customer needs

Selling

• Knowledgeable in all selling techniques
• Able to perform sales with technicians in a professional manner
• Familiarity with the telephone sales and conveying a positive manner on the phone
• Disciplined in follow up to determine technician’s satisfaction on orders placed and processed by the parts department

Service Parts Counter

• Maintains a clean and professional looking work area for service department parts sales
• Able to present, with strong knowledge on features and benefits, parts to technicians
• Possesses professional selling techniques
• Operates as a facilitator for technicians in finding what they are looking for
• Monitors technician’s ordering patterns to maximize the effectiveness of the service parts sales support function.

Job Position Control Issues

• Continually monitors technician’s activities to achieve maximum satisfaction and performance
• Responsible for maintaining information current on machine products, parts products, and systems
• Conducts daily tracking of outstanding technician’s parts orders and shipments

Standards of Performance

• Can operate all products and models of equipment represented by the dealership
• Has good understanding of all machine systems
• Can use all company parts computer systems
• Can use all parts reference materials
• Can measure wear patterns
• Can assist with “problem determinations” to diagnose additional problems
• Can instruct at parts product training meetings
• Completes all paperwork required for jobs
• Maintains a clean workplace
• Maintains and cares for all tools/equipment
• Works safely and uses safe techniques
• Maintains a professional and courteous business manner
• Performs as directed by the parts management

Qualifications

The individual in this position should be personable, a problem solver, ethical, intelligent and have a sales aptitude. This individual needs to be able to adapt to all of the forces around them – customers, suppliers, department employees, co-workers and manufacturers employees.

Education/Training/Experience

A bachelor’s degree, technical degree, or equivalent experience in parts sales in a retail environment and/or mechanical repairs.

General Skill Requisites

• Strong selling skills
• Good communication skills
• Excellent customer relations skills
• Good computer and systems knowledge

Specific Skill Requisites

• A good working knowledge of sales techniques and methodologies
• Solid equipment and parts knowledge
• Sales training in related fields
• Product knowledge including features and benefits knowledge on all commodities sold
• A solid understanding of pricing principles and discounting effects

Benefits

Rose Farm Supply provides our employees with the opportunity for the following benefits:

• Competitive Wages
• Eligible for Performance-Based Incentives
• Ongoing Professional Training and Certification Opportunities
• Insurance (Health, Dental, Vision)
• Company Paid Time Off

About our Company & Culture

As our business grows and changes occur, the one thing that we do not want to change is what our company stands for and how we found success in the first place. These values encompass our business and the relationships we have with our employees, partners, and customers. Together, these values create “A Service-Hearted Personality”.

• Never Fear Doing the Right Thing: You will never be put in a situation where you have to compromise on doing the right thing towards a customer or co-worker.
• When in Doubt, Communicate: Don’t keep to yourself. When others are aware of a situation, everyone is on the same page and we can move forward together.
• Operate to Achieve High-Quality: We want to be the best at what we do, and we can get you there as long as you bring us the effort every day.
• Actively Search for Solutions to Problems: We look to understand why something happened in the first place that caused a problem, so that we can help others in the future to not repeat those same issues.
• Always be Learning & Teaching: We want to share our knowledge and experience with our customers and co-workers, so that together we can grow and accomplish more.
• Simplify the Process if We Can: Work smarter, not harder. We are trying to provide the best customer experience possible, so if you have ideas, we will listen.
• Make an Impact Everyday: This is an attitude we are seeking from every employee in our company. It’s a decision you make day-in, day-out, that you are going to accomplish amazing amounts of important work, bring an energy that brings others up and produce great results.

 

Rose Farm Supply reserves the right to adjust compensation based on factors including but not limited to scope of the position, qualifications and experience of candidates, and other business and operational conditions.